Presently, only domestic deliveries are possible.

Free delivery offers are for given minimum billing amounts as per offers published from time to time and visible in the billing/ check-out page.

Delivery Notes:

  1. Regardless of what price is displayed on the website, the final delivery price of any item will be governed by the MRP of stock available during despatch. Some ordered items may be temporarily out of stock physically at store but visible as available on the website. We are committed to try our best and fulfil the order by procuring from all possible sources. However, we may fail to procure if the item is stopped by the manufacturer, in which case the customer has to accept refund of that item. Also, even if we are able to procure, the MRP of the new stock could be higher than what is published on our website. In such case, the customer is notified of price difference ASAP so that he could take refund and buy from other sources who are offering at lesser price.

  2. UPI payment mode is free of any charge and customers are advised to use that to their benefit. But UPI Credit Card payment causes us to bear 2.5% transaction charge that will be billed to customer before despatch. Order will be cancelled and amount refunded after deducting the transaction charge deducted from our payment, if customers declines to bear the billed charge.

  3. No Courier deliveries for any refrigerated medicines--such as vaccines or some other very low MRP pharmaceutical items. All such item names are noted with 'LOCAL SALE ONLY'.

  4. No courier deliveries for relatively low MRP food items such as Purepet, Drools and Apro brands of any other bulky or heavy products such as cat litter sand.

  5. Delivery Charge as you see against your order is fixed amount averaged for all zones of the country OR Free Delivery for items where FREE DELIVERY is shown on the check-out page.

  6. If you have anything to discuss about the delivery charge quoted automatically, please feel free to order in the 'PAY on Pickup' Mode and then whatsapp us from the websites and quote your order ID along with your query.

  7. Delivery Modes: The most feasible mode of freight is selected by us with the customer's priority in mind and as per the goods ordered.

COD Policy: Presently disabled

This is offered ONLY on request, subject to the following policy and discretion of Management out of special considerations:

1.   COD courier charge is ₹30 to 70 higher than prepaid and is not budgeted by us in published prices. Therefore, 2% extra on order value will be billed before despatch.

2.   Customer is required to pay 10% of the total bill including COD Charge mentioned or minimum Rs. 100 (Whichever is higher) as advance through online method to our account/ UPI that's notified through WhatsApp after billing and before despatch.

3.   When you pay that advance, we book your article as COD for the rest of the billed amount by deducting the advance.

4.   No COD offered for product value amounts totalling to less than ₹1,000 or if it's local delivery by our vehicle or 3rd party vehicle. In that case COD will be regretted by whatsapp message after order is seen.

5.   Important to remember that no COD parcel is given to the customer before payment is made to the courier. So, you don't get to see your order inside the package until you pay. It may be better to trust the shop after checking out our customer reviews at https://maps.app.goo.gl/MeMmWd4QXfEAeizp7 and make prepayment to avoid COD Courier charges. See an example at https://goo.gl/maps/udEonNH1kFZvECPT7

6.   Furthermore, this is an animal welfare shop belonging to a retired engineer, who is also the founder of a very large NGO hospital for animals. To know our credentials and why we sell cheap, why we started this shop, you may look at https://pawsrescue.in/about-us/

7.   Do not order to any online shop unless you trust. To trust us and to take advantage of our low prices, you must get to know all published details of the shop.

Free Deliveries: Only if declared at the website through the billing page, if there is any such ongoing scheme.

Local Deliveries: Up to 60 km radius of shop by RKD vehicle/ bike within 4 days of payment.

Local Deliveries of vaccine and other refrigerated items up to 45 km driving distance from shop by RKD bike within 4 days, free delivery for minimum order value of Rs. 3,000:

  • For lesser orders, charged at Rs. 5 per actual km up and down, to be billed before despatch.

  • Any delivery charge already billed online and paid at the website shall be considered as down payment and be subtracted from the final delivery charge.

Courier Delivery: Scheduled transit time from the date of pickup by ShipRocket courier partners.

  • All India: 4 to 6 days

  • Remote Areas: 7 to 10 days

  • Within West Bengal or neighbouring adjoining States: 3 to 4 days

  • Within Kolkata PIN Codes: 1 to 2 days

  • In some cases, delays may occur due to unforeseen circumstances faced by courier or due to transport restriction during festivals or calamities. Such delays are beyond the control, of the shop, but we do follow-up and urge the courier to deliver without further delay.

Charge for urgent delivery by bike on same day (If demanded through Additional Instruction during ordering):

  • Possible only up to maximum of 30 km (One way) from the shop.

  • Up to maximum weight of 40 kg.

  • Charged at Rs. 10 per actual km up and down, to be billed before despatch.

  • Any delivery charge already billed and paid at the website shall be considered as down payment and be subtracted from the final delivery charge.